Job Description

Full job description

If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. WE ARE CONDUCTING TELEPHONIC INTERVIEW.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Handling all Voice and Non-Voice Processes in BPOs & Call center
• Overseeing timely delivery and payment of sales orders.
• Provide support for Global Customers.
• Resolve known customer issues through the use of a knowledge base, direct use of tools, product user guides, and other reference materials.
• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on finances & transactions, etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against initiatives identified as crucially important during each customer support engagement for voice.
• Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
• Ability to assess customer sentiment at all stages during the communication, to takethe lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner.
• Understanding of escalation handling procedures. Note :- We don't any kind of Fee or Registration Fee or any other charges for our services.

BPO VOICE , NON- VOICE

REQUIREMENTS:

Fluent in English, with excellent communication and interpersonal skills.

GRADS FRESHERS / GRADS EXPERIENCE CAN APPLY.

Job Types: Full-time, Permanent, Fresher

Pay: ?140,000.00 - ?220,000.00 per year

Benefits:

• Commuter assistance
• Internet reimbursement

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person