Job Description

• Should be capable of handling calls (inbound & outbound) for long duration, on voice or video
• Should have genuine interest in addressing customers Queries, Requests and Complaints(QRC)and ensure to provide first time resolution
• Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers
• Should be open to working in a rotational shift Should dedicate for continuous learning of products, processes and market
• Should be team player and willing to help new and fellow CSRs to come up the curve Discussion plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets
• Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols Preferences will be given to candidates with experience in Insurance process Requirements:
• Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or Accounting & Finance specialisation Minimum 1year experience in BPO, preferably in customer support/ retention process in BFSI sector Strong verbal/written communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems
• Comfortable with rotational shift.

Job Types: Full-time, Permanent, Fresher

Pay: ?21,000.00 - ?22,000.00 per month

Schedule:

• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• BPO, in customer support/ retention process in BFSI: 1 year (Required)
• B COM/ Banking & Insurance or Accounting & Finance special: 2 years (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8755207234