Job Description

We are seeking a motivated and reliable Outbound Debt Collection Agent to join our team for the night shift. The primary responsibility of this role is to contact individuals with overdue accounts to negotiate repayment plans and resolve outstanding debts. The ideal candidate will possess strong communication skills, a persistent yet respectful approach, and the ability to handle sensitive financial information with discretion.

Key Responsibilities:

• Outbound Calls: Make outbound calls to clients with overdue accounts, aiming to collect payments or set up payment plans.
• Account Management: Review and understand the account details before making calls to ensure accurate information is provided.
• Negotiation: Engage in negotiations with clients to arrange payment plans or settlements that align with company policies.
• Documentation: Accurately document all communication and interactions in the company's database to track progress and maintain records.
• Compliance: Adhere to all legal and regulatory requirements related to debt collection practices.
• Customer Service: Provide exceptional customer service by addressing client inquiries and resolving issues in a professional manner.
• Performance Metrics: Meet or exceed performance targets, including call volume, collection rates, and quality standards.

Requirements

• College Degree or High school Diplomat

Skills

• Skilled with computer software system
• Omnichannel skill - Voice, Mail, Text, Web and Social Media

Job Type: Full-time

Pay: Up to ?20,000.00 per month

Schedule:

• Monday to Friday
• Night shift

Work Location: In person