Job Description

Job Summary:

We are seeking a friendly, detail-oriented Customer Service Representative to join our real estate team. In this role, you will provide exceptional service and support to clients, addressing inquiries, assisting with property information, coordinating appointments, and ensuring a positive experience throughout the buying, selling, or renting process.

Key Responsibilities:

1. Client Assistance:

Serve as the first point of contact for potential and current clients, answering phone calls, emails, and online inquiries promptly and professionally.

Provide information on available properties, leasing or buying procedures, and general real estate questions.

Educate clients on the local market and various property features to match their needs.

2. Appointment Coordination:

Schedule property showings, inspections, and other client meetings for agents, ensuring optimal time management.

Confirm and follow up on appointments to maintain strong client relationships.

3. Documentation and Database Management:

Maintain accurate records of client interactions, property details, and transaction status.

Update and manage CRM systems, client files, and databases with critical information.

Assist in preparing and processing contracts, agreements, and other relevant documents.

4. Problem Resolution:

Address client concerns and complaints, finding effective solutions or escalating issues to ensure client satisfaction.

Liaise with other team members, property managers, and vendors to resolve issues quickly and professionally.

5. Administrative Support:

Support the team with various administrative tasks, such as handling mail, filing, organizing office materials, and ordering supplies.

Provide back-office support for marketing and promotional activities, like creating and posting property listings or updating social media.

Requirements:

High school and diploma or equivalent; additional education in real estate, business, or a related field is a plus.

Proven experience in customer service, preferably in real estate or a related industry.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office Suite and CRM software.

Ability to multitask, prioritize, and manage time effectively.

Knowledge of real estate industry terms, processes, and regulations is preferred.

Personal Attributes:

Friendly and professional demeanor.

Strong problem-solving skills.

High attention to detail and organizational abilities.

Willingness to learn and adapt to a fast-paced environment.

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Position Benefits:

Opportunity for growth within the real estate industry.

Training and support to enhance your knowledge of real estate processes.

A dynamic, team-oriented work environment.

Note: This position may require occasional work outside standard hours, based on client needs and appointment schedules.

This role is ideal for someone passionate about customer service and the real estate industry who enjoys working in a client-facing, detail-oriented position.

Job Type: Full-time

Pay: ?28,000.00 - ?35,000.00 per month

Benefits:

• Leave encashment

Supplemental Pay:

• Commission pay
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer support: 1 year (Required)
• Customer service: 1 year (Required)
• Office experience: 1 year (Required)

Work Location: In person