Job Description

: Customer Support - Inbound Voice Process Executive

Location: Bhubaneswar

Work Mode: Work from Office

Shift Timing: 24/7 Rotational Shifts

Female Window Shift : 7 AM - 9 PM

Working Hours: 9 Hours per day

Working Days: 6 Days a week

Maximum Budget (Non-Negotiable):
Experienced ?21,000 CTC (?16,000 In-Hand)
Freshers - ?19,000 CTC (?14,000 In-Hand)

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Important Note to Candidates:

Answering the interview call is essential. If you are unable to commit, please do not apply.

You will receive a brief interview call within 3-5 days, so please stay alert and responsive.

If selected, you must attend a WALK-IN interview in Bhubaneswar.

Proficient/Excellent English & Confidence are required.

The budget is non-negotiable--apply only if the compensation aligns with your expectations.

Key Responsibilities:

Handle inbound and outbound calls from customers, addressing queries, providing information, and offering solutions to ensure customer satisfaction.

Provide accurate and up-to-date information regarding products, services, and policies.

Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

Accurately document customer interactions, complaints, feedback, and resolutions in the system.

Escalate issues when necessary to ensure quick resolution.

Collaborate effectively with team members to achieve performance targets and enhance team outcomes.

Requirements:

Fresher graduates can apply or candidates with a minimum of 6 months of relevant experience in a BPO environment (on-paper experience is required).

Excellent verbal and written communication skills in English and/or regional languages.

Strong problem-solving abilities with a customer-oriented approach.

Ability to work in a fast-paced environment, managing multiple tasks while maintaining quality.

Flexibility to work in rotational shifts, including weekends and holidays.

How to Apply:

Apply now if you meet the eligibility criteria and are ready to take on a challenging and rewarding role.

Ensure you are available for the interview call and can attend the walk-in interview in Bhubaneswar.

Job Type: Full-time

Pay: ?14,000.00 - ?21,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person