Job Description

We are seeking a dynamic and customer-focused International Customer Care Executive proficient in English to join our team. The ideal candidate will be responsible for providing exceptional customer service to our international clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Manage inbound and outbound customer calls and emails in a professional and efficient manner
• Provide accurate information about products, services, and policies to customers
• Resolve customer complaints and issues promptly and effectively
• Identify and escalate priority issues to the appropriate department or supervisor
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Ensure customer satisfaction through active listening and problem-solving
• Collaborate with team members and other departments to improve customer service experience
• Maintain accurate and detailed records of customer interactions and transactions
• Meet and exceed customer service performance goals and targets

Requirements:

• 12th or Bachelor's degree or equivalent
• Fluency in English (written and verbal) is a must; proficiency in additional languages is a plus
• Proven customer support experience or experience in a similar role
• Strong phone contact handling skills and active listening
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Benefits:

• Leave encashment

Schedule:

• Evening shift
• Morning shift
• UK shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ambala, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person