Job Description

• Uses skills and knowledge to resolve complex customer relationship management issues that are received from all customer segments.
• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems promptly.
• Coordinates and develops customer relationships by handling customer inquiries related to invoicing
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
• Proactively suggest improvements
• Read and follow the Underwriters Solutions Code of Conduct and follow all physical and digital security practices.
• Evening working schedule (01 - 10 PM).
• Performs other duties as required.


• Bachelor's degree, plus one plus years of relevant Customer Service or Sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.


A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.


The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.


We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.


From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.


Mission: Working for a safer world