Customer Service & Operations Analyst
Year Gurgaon, Haryana, India
Job Description
Join us as a Customer Service & Operations Analyst
- In this customer centric role, youll deliver successful outcomes for your customers by investigating their queries and understanding their needs
- Youll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
- We're offering this role at senior analyst level
- Authorising and investigating all transactions to defined KPIs
- Providing specialist support by monitoring and sharing MI
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be enhanced to improve the customer experience
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- A thorough understanding of products, processes and banking system
- Minimum of 1 year experience working in CDD Remediations performing CDD/EDD/TDD reviews
- Good understanding and knowledge of AML/CDD/KYC is required
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3458198
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurgaon, Haryana, India
-
EducationNot mentioned
-
ExperienceYear