Customer Service & Operations Analyst
Year Gurgaon, Haryana, India
Job Description
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You\xe2\x80\x99ll be actively participating in initiatives to improve customer service, processes and procedures
- You\xe2\x80\x99ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
In this key role, you\xe2\x80\x99ll be providing crucial support to customers and colleagues in our contact centres. You\xe2\x80\x99ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You\xe2\x80\x99ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
To be successful in this role, you\xe2\x80\x99ll need to have excellent planning and organisational skills, along with good attention to detail. You\xe2\x80\x99ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You\xe2\x80\x99ll also need:
- Fresher 2023 pass outs only with graduation in B.com, BCA, BA Eng, BBA, Bsc, Hotel Management, Mass Comm, Journalism
- Experience of analyzing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Job Posting Closing Date: 19/07/2023
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Job Detail
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Job IdJD3114692
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear