Customer Service & Operations, Customer Customer Service & Operations Analyst Closing date for applications: 22/06/2024
Chennai, India
Permanent
Full Time #R-00228404
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job description Join us as a Customer Service & Operations Analyst
We\xe2\x80\x99ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You\xe2\x80\x99ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You\xe2\x80\x99ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
We\'re offering this role at senior analyst level
What you\'ll do As a Customer Service & Operations Analyst, you\xe2\x80\x99ll be responding to queries from customers promptly and tactfully within our SLAs. We\xe2\x80\x99re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Your day-to-day will include:
Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you\'ll need In order to excel in this role, you\xe2\x80\x99ll have strong customer service abilities along with customer and industry knowledge. You\xe2\x80\x99ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You\xe2\x80\x99ll also demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships
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