Customer Service & Operations Analyst
Year Bangalore, Karnataka, India
Job Description
Join us as a Customer Service & Operations Analyst
- In this customer centric role, you\xe2\x80\x99ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You\xe2\x80\x99ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
- We\'re offering this role at senior analyst level
- Authorising and investigating all transactions to defined KPIs
- Providing specialist support by monitoring and sharing MI
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be enhanced to improve the customer experience
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- A thorough understanding of products, processes and banking systems
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Job Detail
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Job IdJD3434272
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear