Customer Service Officer
Job Description
:Role Parameters Parameter Weight % A+/A B C/D E
CSO MoM CASA NTB (Nos) 5% 8 6 6 5
CSO Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) 15% 5 4 3 2
CSO LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income) 7.5% 2 1.8 1.5 1.2
CSO 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 4, B:3, C/D:2, E:1) 10% 4 3 2 1
CSO Inc HH PH on Mapped Book 7.5% 12 10 8 5
CSO Mapped Book Customer meetings Coverage 5% NA NA NA NA
CSO Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) 10% NA NA NA NA
CSO Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits) 10% NA NA NA NA
CSO Branch Customer Service (FTR, TAT on CASA & SR) 10.0% NA NA NA NA
CSO Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants) 10.0% NA NA NA NA
CSO Branch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads) 10% NA NA NA NA
CSO 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10% NA
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Job Detail
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Job IdJD3559083
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUdaipur, Rajasthan - Nimbahera, Rajasthan, India
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EducationNot mentioned
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ExperienceYear