Job Description

Job Title : International Customer Care Executive

Location : Madhapur, Hyderabad

Process : Customer Care Executive - International Voice Process (US & UK)

Role Description :
As a Customer Care Executive, you will be responsible for guiding customers, resolving queries, and maintaining strong relationships. This role will involve helping customers achieve their goals, handling inquiries, managing escalations, and supporting contract-related projects. Strong communication skills and problem-solving abilities are essential for success in this role. Competitive pay and opportunities for personal development will be provided.

Eligibility :

• Minimum 8 months of international BPO telecalling experience.
• Candidates must have excellent English communication skills and the ability to speak fluently for 2-3 minutes.
• Knowledge of KPIs/Metrics such as AHT, Call Quality, C-Sat, and D-Sat is required.
• Minimum qualification: 12th grade pass.

Joining Date: 25th September (Hyderabad).

Salary Structure :

Annual CTC: ?3,87,000 to ?4,67,000 LPA

In-hand Salary: ?28,000 to ?35,000 depending on experience

• 7-17 months of experience: ?3.87 LPA
• 18-23 months of experience: ?4.2 LPA
• 24+ months of experience: ?4.67 LPA

Perks :

• Accommodation and meals for 14 days will be provided for outstation applicants.

Shift : Core night shift (5 days a week)

• Pick & drop cab facility
• Medical insurance

Interview Process :

• The initial screening round.
• The first round with the HR team (Video Interview).
• The final client round.
• The Voice Versant round.

•Preparation materials and guidelines for the rounds will be provided in advance.•

Job Types: Full-time, Permanent

Pay: ?28,000.00 - ?35,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Joining bonus
• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person

Expected Start Date: 20/11/2024