Customer Service Officer
Year Tiruchchirappalli, Tamil Nadu, India
Job Description
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We are a leading provider of uniforms and workwear, committed to delivering high-quality products and exceptional service to our customers. As we continue to grow, we seek a dedicated and experienced Customer Service Officer to join our team .Key Responsibilities:
- Respond to customer inquiries via email and chat promptly and professionally.
- Process orders, returns, and exchanges accurately and efficiently.
- Assist customers with product selection, sizing, and availability.
- Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and improve service quality.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Follow up with customers to ensure their issues are resolved and they are satisfied with our services.
- Provide feedback and suggestions to improve customer service processes and overall customer experience.
- 3-4 years of experience in a customer service role, preferably in the retail or e-commerce industry.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy.
- Ability to work independently and manage time effectively in a remote work environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- High attention to detail and strong organisational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude and a commitment to providing exceptional customer service.
- Preferred Qualifications:
- Experience in the uniform or workwear industry.
- Familiarity with order processing and inventory management systems.
- Paid time off
- Day shift
- Fixed shift
- Yearly bonus
- Bachelor's (Preferred)
- Customer service: 2 years (Preferred)
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Job Detail
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Job IdJD3346147
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTiruchchirappalli, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear