Job Description

Key responsibilities: * Monitoring each trip to make sure it is arriving on time and if there is delay send notifications
* Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus
* Handling sending notifications to customers
* Help with generating tracking links
* Working on communicating via phone with bus operators to send reports (within the organization)
* Assisting customers with emergency problems or unexpected situations
* Providing solutions for customer problems
* Working on ensuring customer issues are resolved in a timely manner
* Developing and maintaining customer relationships
* Manage process refunds, cancellations, and exchanges
* Reply to customers via chat and email Additional information: * Evening Shift timing: 4:30 pm to 1:30 am (1-hour break)
* During work hours, you must be available for calls and texts from the management
* Login time and logout time must be reported every day through WhatsApp/slack Note: Candidate must be willing to relocate to Chennai after probation time. About Us: Intercity bus service provider in Canada, every day there will be trips going to various destinations, the chosen candidate will be dealing with the bus operation and customer support, the chosen candidate will be responsible for whether the trip is running smoothly, the candidate should be monitoring the activity of the trip along with the above responsibilities. Job Types: Full-time, Permanent Salary: 20,000.00 - 25,000.00 per month Benefits:

• Work from home

Schedule:

• Evening shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Chennai, Tamil Nadu (Preferred)

Ability to Relocate:

• Chennai, Tamil Nadu: Relocate before starting work (Preferred)

Speak with the employer
+91 9884278784