Job Description

• Position: Customer Service (International Voice Process)
• Location: Noida
• Experience: 1-2 Years
• Shift: Night Shifts (24*7) Work from Office role
• Working: - 5 Day module (2 - Rotational Week off)
• Both side Cab Facility
• Excellent Communication in English.
• Customer Service: The primary responsibility of individuals working in this role is to assist customers with their inquiries, concerns, or issues related to a product or service. This often involves answering questions, resolving problems, and providing guidance.
• Voice Process: "Voice process" indicates that communication with customers primarily occurs through verbal interactions over the phone. This is in contrast to "non-voice" customer service, which may involve text-based communication like chat or email.
• International: The "international" aspect suggests that the customer base or the company\'s operations extend beyond national borders. Agents in this role may interact with customers from various countries and regions, and they may need to be proficient in multiple languages or have a good understanding of cultural differences.
• Skills: To excel in this role, individuals typically need strong communication skills, problem-solving abilities, patience, and empathy. They should be able to adapt to different accents and cultures, as well as navigate potential language barriers.
• Training: Many companies provide training to customer service representatives to ensure they are familiar with the products or services they are supporting, as well as the company\'s policies and procedures.
• Technology: Agents in international voice processes often use various technology tools, including customer relationship management (CRM) software, call center systems, and knowledge databases, to assist customers effectively.
• Shift Work: Depending on the company and its global customer base, customer service representatives in international voice processes may be required to work in shifts that align with different time zones.
• Customer Satisfaction: The ultimate goal of these roles is to enhance customer satisfaction by providing timely and helpful assistance, which can lead to customer loyalty and positive reviews for the company.
• Compliance and Regulations: Depending on the industry and the regions served, there may be specific regulations and compliance requirements that customer service representatives need to adhere to.

Job Types: Permanent, Full-time Pay: 30,000.00 - 35,000.00 per month Schedule:

• Rotational shift

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• International voice process: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Speak with the employer
+91 8788496693