Customer Service Manager Okhla, Delhi, Jaipur

Year    Jaipur, Rajasthan - Delhi, India

Job Description


  • Handle and manage complaints received via ERP, regulatory portals and leadership team.
  • Ensure 100% closure of customer issues received via above sources within stipulated TAT.
  • Responsible for ensuring delivery of exemplary customer experience.
  • Ability to think, plan and execute with a ?start-up? mentality.
  • Recruit, mentor and develop service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Improve customer service procedures, policies, and standards.
  • Working closely with internal and external teams to understand and give input into based on customer feedback.
  • Avoid advisories from regulatory bodies.
  • Participate in cross functional meetings to review information received from operational support functions to define action plans that resolve issues and drive continuous improvement
  • Keep ahead of industry?s developments and apply best practices to areas of improvement
  • Identify customer service trends and determines system improvements. Analyse variance and initiate corrective actions.
  • Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Prepare and present MBR/QBR with senior leadership.

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Job Detail

  • Job Id
    JD3626727
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Jaipur, Rajasthan - Delhi, India
  • Education
    Not mentioned
  • Experience
    Year