Customer Service Manager
Job Description
Function/Business Area :
Sales and Distribution * Location :
Enterprise CSG BFSI 5, Mumbai, Maharasht * Job Responsibilities :
1) Handhold Account at Post Delivery Phase
2)Service review with Accounts
3)Drive Self care with Accounts
4)MACD fulfilment and doc. compliance
5)Influencers and VIP service
6)Complaint, escalation and dispute resolution with A/c
7)Revenue collection from the account * Education Requirement :
Graduate /Post-graduate/ MBA (tier II) * Experience Requirement :
10 - 14 years * Skills & Competencies :
1)Problem solving and analytical ability
2)know how of customer expectations, customer application ecosystem &
management
3)Excellent verbal communication and listening skills
4)Ownership mind and solution approach
5)Senior staff interaction/ Influencing ability
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Job Detail
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Job IdJD3204887
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear