Customer Service Manager

Year Mumbai, Maharashtra, India

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JOB DESCRIPTION Customer Service Manager Exp: 3 to 8 years Loc: Mumbai Primary Skills: Authoriser, Teller

Roles and Responsibilities

To handle branch banking & Service Team for- Customer Service, operations, cashier, teller & audit. Authorize and check RO / SO entries & vouchers. CUSTOMER RETENTION & COST EFFICIENCY THROUGH PROCESS, Customer orientation & to put Customer benefit first. Authorize Personal Banker transactions. Generate business, cross sell and monitor cross sales .

Desired Candidate Profile

Minimum Graduate, Masters degree in a related field will be an added advantage.
Experience of 4- 8 years in Retail Banking; preferably in relationship/transactional banking
Good time management skills, selling skill, Interpersonal and communication skills, Well versed with English and local Language.
Customer-service orientation, Negotiation and Persuasion skills & Relationship building Skills, Organized and Result-orientation.
Willingness to travel as needs require, Honesty and Integrity
Ability to work under pressure.

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