Position Description We are seeking a highly motivated and experienced Customer Service Manager specializing in After Sales Support to join our team. The ideal candidate will have a proven track record in service and support management, ensuring customer satisfaction and enhancing post-sales processes. Designation: Customer Service Manager - After Sales Support Responsibilities & Duties
Team Leadership: Lead and manage a team of after-sales support specialists, providing guidance, coaching, and performance feedback to ensure high-quality service delivery.
Customer Relationship Management: Develop and maintain strong relationships with customers, addressing their queries, concerns, and escalations in a timely and effective manner.
Process Improvement: Continuously review and enhance after-sales support processes to optimize efficiency, reduce response times, and improve customer satisfaction levels.
Training and Development: Conduct training sessions for team members to enhance their product knowledge, service skills, and problem-solving capabilities.
Data Analysis: Analyze customer feedback, service metrics, and support data to identify trends, issues, and areas for improvement, implementing corrective actions as necessary.
Cross-functional Collaboration: Collaborate with other departments such as sales, product development, and quality assurance to ensure a seamless customer experience throughout the after-sales process.
Compliance: Ensure adherence to company policies, procedures, and service standards, maintaining a high level of professionalism and integrity in all interactions.
Qualifications
Bachelor\'s degree in Business Administration, Management, or a related field (preferred).
Proven experience (5 years) in customer service management, with a focus on after-sales support.
Proven past experience in both voice and non-voice support is a mandatory requirement for this role, demonstrating proficiency in handling diverse customer interactions and resolving issues across various communication channels.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal abilities, with a customer-centric approach.
Analytical mindset with experience in data-driven decision-making.
Familiarity with CRM systems and service management tools.
Knowledge of relevant industry regulations and best practices.
Certifications in customer service or related areas (an advantage).
Salary: 3 Lakh \xe2\x80\x93 6 Lakh per Annum Location: Jaipur (Work from office) Please share your resume at \xe2\x80\x9chr@balwaan.com\xe2\x80\x9d or \xe2\x80\x9chiring@balwaan.com\xe2\x80\x9d Job Type: Full-time Pay: \xe2\x82\xb930,000.00 - \xe2\x82\xb950,000.00 per month Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Experience:
total work: 4 years (Required)
Location:
Jaipur, Rajasthan (Preferred)
Work Location: In person
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