Customer Service Manager
Year Jaipur, Rajasthan, India
Job Description
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Position DescriptionWe are seeking a highly motivated and experienced Customer Service Manager specializing in After Sales Support to join our team. The ideal candidate will have a proven track record in service and support management, ensuring customer satisfaction and enhancing post-sales processes.Designation:Customer Service Manager - After Sales SupportResponsibilities & Duties
- Team Leadership: Lead and manage a team of after-sales support specialists, providing guidance, coaching, and performance feedback to ensure high-quality service delivery.
- Customer Relationship Management: Develop and maintain strong relationships with customers, addressing their queries, concerns, and escalations in a timely and effective manner.
- Process Improvement: Continuously review and enhance after-sales support processes to optimize efficiency, reduce response times, and improve customer satisfaction levels.
- Training and Development: Conduct training sessions for team members to enhance their product knowledge, service skills, and problem-solving capabilities.
- Data Analysis: Analyze customer feedback, service metrics, and support data to identify trends, issues, and areas for improvement, implementing corrective actions as necessary.
- Cross-functional Collaboration: Collaborate with other departments such as sales, product development, and quality assurance to ensure a seamless customer experience throughout the after-sales process.
- Compliance: Ensure adherence to company policies, procedures, and service standards, maintaining a high level of professionalism and integrity in all interactions.
- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- Proven experience (5 years) in customer service management, with a focus on after-sales support.
- Proven past experience in both voice and non-voice support is a mandatory requirement for this role, demonstrating proficiency in handling diverse customer interactions and resolving issues across various communication channels.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal abilities, with a customer-centric approach.
- Analytical mindset with experience in data-driven decision-making.
- Familiarity with CRM systems and service management tools.
- Knowledge of relevant industry regulations and best practices.
- Certifications in customer service or related areas (an advantage).
- Health insurance
- Provident Fund
- Day shift
- total work: 4 years (Required)
- Jaipur, Rajasthan (Preferred)
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Job Detail
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Job IdJD3332149
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear