Customer Service Manager (csm)
Year Delhi, Delhi, India
Job Description
Roles & Responsibilities:
- Get member connected
- Get feedback from clients
- Open preference of clients
- Source business opportunity to expand business
- Renewal target of 80% to be maintained
- Profile enhancement on every profile
- Coaching to team and constant audit of team
- Maintain sla of 90%
- Maintain quality score of 90%
- Improving call quality
- Have a wow experience culture with clients
- Manage cs team and sla
- Handling escalation
- Maintain zero escalation
- Train team on process
- Hire team members as per business needs
- Should have experience in customer life cycle ,challenges in customer service, retention strategies
- Honesty
- Good communication written and oral_punjabi and English
- Negotiation Skills
- Empathy
- Email writing skills
- Retention skills
- Client centric behaviour
- Active listening skills
- Customer happiness centric
- Creative skills
- Coaching skills
- Client loyalty skills
- Detail oriented
- Solution focused
- Good in Punjabi,English, Hindi and/or multiple languages
- Rotational shift
- Joining bonus
- Yearly bonus
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
- Customer Service manager: 1 year (Required)
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Job Detail
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Job IdJD3151435
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear