Customer Service Manager

Year CBD Belapur, Navi Mumbai, Maharashtra, India

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Customer Service- Deputy/ Manager- Sea Export

Plan & monitor the shipment(s) at every stage of team.
Discuss with Pricing/Sales & take control of shipment from the planning stage.
Developing knowledge about job requirements/procedures.
Plan the Operations / Documentation / Carrier requirements.
Transshipment follow-up of connections \xe2\x80\x93 updates to be done prior to connections.
Follow-up & adhere to SQI standards.
Serve as first point of contact in all communications concerning customer / job.
Follow-up customer dues & ensure we deal with only approved customers for Credit.
Update all reports - SQI, DSR, Weekly , Transshipment reports promptly.
Handled Export Shipments mostly.
Handling team CS team members.

Requirements:

Graduate with 4-10 years of experience in freight forwarding with sea freight exposure.
Possess excellent communication and interpersonal skills.
Well-versed with Incoterms like \xe2\x80\x93FOB/ Ex-works.
Proficient in MS Office & ability to work independently.
Team handling experience will be adding an advantage.

Job Location- CBD- Belapur, Navi Mumbai Job Type: Full-time Pay: \xe2\x82\xb9600,000.00 - \xe2\x82\xb91,000,000.00 per year Benefits:

Schedule:

Experience:

Work Location: In person

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