Customer Service Lead
Job Description
Skill: Customer service lead Grade: BPO 5 Location: Mumbai Pleasenote - For below requirement candidate should have at least 2 or more than 2yrs of experience in Shipping and Logistics . ShiftTiming : Should be comfortable with 24.7 working Environment Responsibilities . Overseeing andassessing customer service staffs\' activities and providing regularperformance-related feedback. . Strategizing andmonitoring the daily activities of the customer service operations team. . Assisting customerservice staff with duties where and when required. . Training staff inareas of customer service and company policies. . Investigating andsolving customer service complaints. . Assisting with thedevelopment and implementation of service policies and explaining these tostaff. . Creating andmaintaining documentation pertaining to customer service department activities.
Monster
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Job Detail
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Job IdJD3005828
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear