Job Description

Job Title: Customer Service Intern
Company: Ergode
Location: Kolkata, West Bengal
Duration: 4 Months
We are looking for motivated and customer-focused individuals to join our team.

Position Overview:
We are seeking a Customer Service Intern to join our dynamic customer service team. This is an excellent opportunity for individuals looking to gain hands-on experience in customer service while contributing to a fast-paced, customer-oriented company. The intern will support our customer service team by answering buyer queries, handling return requests, and ensuring that customers' concerns are addressed promptly and professionally.

Key Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner.
• Assist in handling return requests, ensuring that customers' concerns are managed efficiently and accurately.
• Provide customers with clear, helpful, and solution-oriented responses.
• Assist with escalating complex issues to the senior customer service team when necessary.
• Maintain accurate and up-to-date customer service records and reports.
• Collaborate with other teams to ensure customer satisfaction and resolve any outstanding issues.
• Support the overall customer experience efforts and improve customer service processes.

Skills and Qualifications:

• Strong written communication skills with the ability to communicate clearly and professionally.
• Attention to detail and a customer-centric approach.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Previous experience in customer service is a plus, but not required.
• Good interpersonal skills and a positive attitude.
• Ability to work independently and in a team-oriented environment.

What You'll Gain:

• Hands-on experience in a fast-paced e-commerce environment.
• Exposure to customer service management practices and tools.
• Opportunity to enhance communication and problem-solving skills.
• Mentorship from experienced customer service professionals.
• Competitive stipend.

Job Type: Internship
Contract length: 4 months

Pay: ?5,000.00 - ?8,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person