Customer Service Executive Loan Center
Year Visakhapatnam, Andhra Pradesh, India
Job Description
:Role/ Job Title: Customer Service ExecutiveFunction/ Department: Customer ExperienceJob Purpose:The role entails the responsibility of generating business through different channels. It includes administering and training a team of executives to expand business in that particular locality/branch.Roles & Responsibilities:
- Sourcing and managing channels from the market and acquiring business from them
- Ensuring quality portfolio by minimizing delinquency and rejection
- Extensive knowledge and understanding of retails assets, products, operations and current market trends
- Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
- Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
- Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
- Create environment for team to focus on automation and digital enablement to fulfil customer needs holistically
- Attract & retain best-in class talent to meet Bank\'s rapid growth targets
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Job Detail
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Job IdJD3495070
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVisakhapatnam, Andhra Pradesh, India
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EducationNot mentioned
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ExperienceYear