Customer Service Executive Khar West, Mumbai
Year Mumbai, Maharashtra, India
Job Description
We are having an urgent opening for the position of Customer Service Executive for a reputed company for Beauty/Personal care industry in Mumbai (Khar West) location.Candidate Profile:
- Handle customer inquiries and provide assistance in booking appointments through the CRM system
- Respond to customer queries via phone, email, and chat in a timely and professional manner
- Ensure accurate data entry and maintenance of customer records in the CRM database
- Provide support and guidance to customers regarding appointment availability, booking procedures, and related inquiries
- Follow up with customers to confirm appointments and provide necessary reminders
- Troubleshoot any issues related to appointment booking and escalate complex cases to higher management when necessary
- Collaborate with the technical team to address any CRM system issues and suggest improvements for a smoother booking process
- Stay updated on company policies, services, and procedures to provide accurate information to customers Gather data from multiple sources.
- Handle customer inquiries and provide assistance in booking appointments through the CRM system
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Job Detail
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Job IdJD3447439
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear