Customer Service Executive Credit Card Inbound
Year Noida, Uttar Pradesh, India
Job Description
b'
Role/ Job Title
:
Customer Service Executive- Credit Cards Inbound
Function/ Department
:
Customer Experience
Job Purpose
:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company
Roles & Responsibilities:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
Educational Qualifications:
Graduation: Any Graduate
Experience
:
2 to 5 years of experience in gold loan sales.
:
Customer Service Executive- Credit Cards Inbound
Function/ Department
:
Customer Experience
Job Purpose
:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company
Roles & Responsibilities:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
Educational Qualifications:
Graduation: Any Graduate
Experience
:
2 to 5 years of experience in gold loan sales.
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Job Detail
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Job IdJD3331669
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear