Position:Customer Service ExecutiveLocation:VadodaraExperience: 2 - 4 YearsIndustries: EngineeringResponsbilites :
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
Gather and analyse client data to identify possible products or services to recommend to management.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Required Skills:
Strong proficiency in Microsoft Excel, Word, and Access
Ability to work well in a fast-paced environment
Excellent team work
Required Qualification: - Diploma/B.E/B.Tech- MechanicalSalary :- Upto 5.00 LPAIf you are interested for this opening please send updated resume on same mail with following details.Total No. of Years Experience :-Current CTC :-Expected CTC :-Notice Period :-