Job Description

Customer Service Executive Job Brief

We are looking for an expert customer service executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer's experience while looking for support.

The ideal candidate will be able to view the issues from a customer's perspective and offer the best solution. The candidate must display a wide range of interpersonal skills to be deemed fit for the job. A candidate with a proven record of offering successful customer service will be preferred.

Customer Service Executive Responsibilities

• Supervising a team of customer support professionals.
• Monitoring the entire customer service process.
• Resolving customer issues brought to your attention.
• Planning how to train customer support professionals.
• Standardizing the customer service delivery of an organization.
• Performing quality assurance surveys with customers.
• Conveying customers' feedback to the team.
• Interacting with customers to determine whether they have a desirable and shareable experience.
• Helping every customer service professional improve.
• Possessing the knowledge and ability to improve customer service of the organization.
• Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

• A bachelor's degree in administration or a related field.
• Superior written and oral communication skills.
• Leadership skills to guide and improve a team.
• Data entry and basic computer skills.
• Knowledge about customer relationship management systems.
• Knowledge about the best mediation and conflict resolution tactics.
• Ability to empathize with customers..

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person