Job Description

1.Resident Interaction:

Greet (NAMASKARAM) and assist residents in person, via phone, and through email.

Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram.

2. Service Coordination:

Coordinate with internal teams to ensure timely resolution of service requests.

Follow up with residents to ensure issues are resolved to their satisfaction (very important here)

3.Communication:

Maintain open and effective communication channels with residents and management.

Disseminate community updates, notices, and event information with good language and check spellings (Any wrong / improper communication posted Continued for 3rd time job will be removed without notice)

4.Record Keeping:

Maintain accurate records of resident interactions, service requests, and follow-up actions with voice recorded.

Update resident information and service logs in the community management system .

5.Conflict Resolution:

Mediate conflicts between residents or between residents and staff, seeking amicable solutions.

Escalate complex issues to the property manager / incharge Manager when necessary immediately.

6.Event Coordination:

Assist in organizing community events and activities to foster a sense of community.

Promote participation and ensure events run smoothly.

7.Community Standards:

Educate residents on community rules and regulations with patience.

Monitor compliance with community standards and address violations appropriately.

8.Administrative Support:

Provide administrative support to the management team as needed.

Assist with lease renewals, move-ins, and move outs.

Must follow:

Friendly and approachable demeanor.

Patience and empathy in dealing with residents' concerns.

All time follow up on tickets until completion by service team.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Rotational shift
• Weekend availability

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 14/12/2024
Expected Start Date: 15/12/2024