Job Description

• Customer Assistance :
• Address customer queries related to travel packages, destinations, bookings, and itineraries.
• Provide detailed information on tourism products and services, such as transportation, accommodation, excursions, and activities.
• Guide customers in selecting travel packages that suit their preferences and budget.
• Handling Bookings and Reservations :
• Assist customers in making and modifying reservations, including flights, hotels, tours, and transfers.
• Ensure accurate and timely processing of bookings in the company's system.
• Coordinate with travel agents, hotels, and other service providers to confirm reservations.
• Complaint Resolution :
• Handle customer complaints and issues professionally and efficiently.
• Investigate the root cause of the problem, offer solutions, and ensure customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Communication & Coordination :
• Act as a liaison between customers and various departments, including sales, operations, and product teams.
• Provide timely updates to customers regarding itinerary changes, cancellations, or delays.
• Communicate with vendors and suppliers to resolve service-related issues.
• Product Knowledge :
• Maintain up-to-date knowledge of tourism products, destinations, and trends in the travel industry.
• Attend training sessions to stay informed about new travel packages, services, and promotions.
• After-Sales Support :
• Follow up with customers post-travel to gather feedback on their experience and address any post-service issues.
• Encourage repeat bookings by promoting loyalty programs and future travel packages.
• Customer Data Management :
• Maintain and update customer profiles and records in the CRM system.
• Ensure accurate documentation of customer interactions and service requests.
• Sales Support :
• Upsell additional services such as travel insurance, excursions, and upgrades when appropriate.
• Assist the sales team with closing deals and meeting monthly targets.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Tamil (Preferred)
• Malayalam (Preferred)
• Telugu (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person