Customer Service Executive
Year Nehru Place, Delhi, Delhi, India
Job Description
b'
We are looking for Customer Service Executive for E-commerce and IT Services. Your job will be base on handling B2B sales and dealing with overseas clients through email, chat. Customer Service Executive is a critical part of our mission to deliver timely, accurate and professional B2B Sales service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Executive communicates with customers primarily through mail, chat and utilizes a variety of software tools to navigate customer accounts, research, and communicate effective solutions in a fast-paced environment.
Job Requirement:-
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Excellent B2B Sales skills, including maintaining focus on the customer issue
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
Organizational Skills:-
- Time Management: Prioritizing tasks to manage time efficiently.
- Attention to Detail: Ensuring accuracy in handling customer information and requests.
- Documentation: Keeping accurate records of customer interactions.
Personal Attributes:-
- Adaptability: Being flexible and able to adjust to new situations quickly.
- Positive Attitude: Maintaining a positive and professional demeanor.
- Resilience: Coping with stress and maintaining performance under pressure.
Skills :
Written Communication, Verbal Communication, Active Listening, Interpersonal, Problem-Solving, Organizational, Customer-Oriented
Job Category : Customer Service
Location : New Delhi
Job Type : Full Time
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3332488
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationNehru Place, Delhi, Delhi, India
-
EducationNot mentioned
-
ExperienceYear