Job Description

CTC \xe2\x80\x93 19 K pm Fresher (Female preferred with NISM VIII certificate) Responsibilities Direct Responsibilities Candidate need to handle customer calls and ideas to clients Place orders in client\'s account with proper authentication Initiates research ideas to the clients Need to be updated with market news, financial trends, and current affairs Need to do outbound calls after market hours of reactivation customers Contributing Responsibilities Responsible for Brokerage revenues Responsible for attending max inbound calls Responsible for maintaining Proper quality while attending calls. Responsible for placing maximum trades in client\'s account with accuracy. Responsible for Reactivation of customers Direct Responsibilities Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time. Record and categorize all customer interactions. Interact with internal department for query resolution, maintain regular follow-ups. Provide regular updates to the Customer for attempted open cases. Adhere to the servicing escalation matrix so that specified TATs are achieved. Contributing Responsibilities Keeping up to date with latest events in processes/ product. Read and understood customer communications properly and respond to each point raised. Checking all facts before sending out replies so that accurate information as per the company\xe2\x80\x99s policy and processes are disseminated to the customer Technical & Behavioural Competencies Good verbal and written communications skills Ability to read / listen and understand Good interpersonal skills Specific Qualifications (if required) Graduation. 0-5 years of experience. Good written and Verbal communication skills Job Types: Full-time, Permanent, Fresher Pay: Up to 400,000.00 per year Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Bachelor\'s (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person