Job Description

Your RoleIn assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence. The purpose of the role is to provide support for pre-sales & post-sales activities for customers as well as internal sales team in order to ensure high customer satisfaction, within the sales support function of Brenntag India. This would be a support service & an individual contributor role.Responsibilities

• Act as first contact point for customer service;
• Process customer orders and re-orders according to quality standards and targets.
• Evaluate and identify opportunities to drive process improvements continuously.
• Complete relevant reporting and admin tasks.
• Coordinate customer complaints, returns management
• Represent contact point for customers for any kind of questions related to delivery/order management.
• Be the first point of contact for customers and respond to their queries in a timely manner. xc2xb7
• Ensure accurate and timely processing of all purchase orders/ sales orders of the respective BU. xc2xb7
• Keep the customers informed about any unforeseen delay or problems in deliveries of the consignment. xc2xb7
• If needed handle issues raised by the internal sales, finance & supply chain team as well as the suppliers. xc2xb7
• Assist the business manager in preparing & organizing the promotional activities/ customer roadshows/exhibition and the sales team for sales support analysis. xc2xb7
• Coordinate/follow-up with the customers for timely collection of payments as & when required.

Job Requirements:

• graduate from a reputed college/university.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA Team

Brenntag