Customer Service Executive
Year Mumbai, Maharashtra, India
Job Description
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We at Yapsody India are seeking skilled and motivated Customer Service Executives to join our growing team and contribute to our commitment to delivering outstanding customer experiences. As a Customer Service Executive (Voice & Web), you will be responsible for providing top-notch assistance to our customers via both voice and web channels. Your primary objective will be to resolve customer inquiries, address concerns, and ensure a positive interaction with our products. Job Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services via Email, Chat & Phone touch points
- Handle Client Account calls
- Gather customer\xe2\x80\x99s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical queries related to Ticketing Industry
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Sending follow up email to customer to fix the concern
- Stay current with system information, changes and updates
- Candidates who have cleared their HSC exams and have atleast 6 months of call center experience in Web & Voice Process
- Proper email, chat etiquettes
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Effective written & verbal communication in English
- Multi-tasking capabilities
- Willing to work 24 x 7 Rotating Shift with 2-day week off
- Must be flexible enough with the Shift and ready to adapt immediate changes
- Exemplary Attendance and Punctuality is required as it is a Business to Business process.
- Health insurance
- Provident Fund
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Performance bonus
- Higher Secondary(12th Pass) (Required)
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Job Detail
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Job IdJD3316878
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear