Customer Service Executive
Job Description
•Job Title:• Customer Service Executive Department:• Customer Service •Job Summary:• We seek an exceptional Customer Service Executive to provide top-notch support to our customers, resolving issues and delivering memorable experiences. The ideal candidate will be empathetic, proactive, and passionate about ensuring customer satisfaction. •Key Responsibilities:• 1. Respond to customer inquiries via phone, email, chat, and social media. 2. Resolve customer complaints and issues promptly and professionally. 3. Provide product/service information, troubleshooting, and guidance. 4. Process customer orders, returns, and exchanges. 5. Escalate complex issues to senior team members or management. 6. Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns. 7. Maintain accurate customer records and database updates. 8. Meet or exceed customer satisfaction and response time targets. 9. Participate in training and development to enhance skills and knowledge. 10. Contribute to process improvements and knowledge base development.
Job Type: Full-time
Pay: From ?10,000.00 per month
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Required)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3474565
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear