Job Description

Job Overview:

We are looking for a dedicated and proactive Customer Support Executive to manage our chat-based customer service across multiple social media platforms. You will be responsible for engaging with customers, resolving inquiries, and ensuring a seamless experience through live chat and messaging channels on platforms like Facebook, Instagram, WhatsApp, and more.

Key Responsibilities:

Handle customer inquiries and complaints promptly and professionally via chat on various social media platforms. Provide accurate information and troubleshoot issues related to products/services. Resolve customer issues, following up to ensure complete satisfaction. Maintain a friendly and professional tone in all communication. Monitor social media channels for feedback, messages, and comments, ensuring timely responses. Collaborate with internal teams (e.g., technical, sales) to resolve customer issues. Keep records of customer interactions. Identify and escalate priority issues to the appropriate department. Stay updated on company policies, products, and services to provide informed support.

Skills & Qualifications:

Proven experience in customer support, preferably in a social media/chat-based role. Strong written communication skills and attention to detail. Ability to manage multiple conversations at once and stay organized. Proficiency in using social media platforms and messaging tools (e.g., Facebook Messenger, Instagram Direct, WhatsApp, etc.). Problem-solving skills with a customer-centric approach. Patience, empathy, and professionalism in handling customer issues. Ability to work in a fast-paced environment and adapt to change.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8779587723