Job Description

Job Title: Customer Service Executive
Job Location: Pune
Experience: 0 - 1 year

Interested candidates can share their resume on 9372473986 (WhatsApp ) or on tanvi.b@gminfotech.in

Key Responsibilities:

• Greeting and seating guests in a friendly and efficient manner.
• Taking food and drink orders accurately and promptly.
• Providing detailed information about menu items and making
• recommendations.
• Promotions & Upselling: Inform guests about promotions, discounts, and loyalty programs, and encourage upselling of menu items to maximize sales.
• Serving food and beverages to guests.
• Addressing and resolving customer complaints and concerns.
• Processing payments and handling cash transactions.
• Ensuring that tables are clean and set up properly.
• Coordinating with kitchen staff to ensure timely delivery of orders.
• Maintaining a clean and organized dining area.
• Assisting with special requests and accommodating dietary restrictions.
• Maintaining Inventory

Qualification:

• High school diploma or equivalent; some positions may require additional training or certifications.

Specific Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment.
• Good problem-solving and conflict resolution skills.
• Professional demeanour and appearance.
• Basic math skills for handling payments.
• Knowledge of food safety and hygiene practices.
• Team work

Job Type: Full-time

Pay: From ?20,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• Customer service: 1 year (Required)
• Customer Handling: 1 year (Required)
• Customer relationship management: 1 year (Required)
• Hotel Industry/ Hospitality: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person