Job Description

(?15,000 joining bonus! )

Company Overview:

Shaadi.com is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, Shaadi.com has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.

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Shaadi.com is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives.

Key Responsibilities:

1. Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues.

2. Problem Resolution: Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.

3. Product Knowledge: Develop a deep understanding of Shaadi.com's services to effectively assist customers and promote additional features.

4. Sales Support: Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.

5. Documentation: Maintain accurate and detailed records of customer interactions and transactions.

6. Collaboration: Work closely with cross-functional teams to ensure a cohesive and positive customer experience.

Qualifications:

1. Minimum of 6 months of experience in customer support or sales.

2. Excellent communication skills, both written and verbal.

3. Strong problem-solving abilities and attention to detail.

4. Customer-centric mindset with a passion for helping others.

5. Ability to work in a fast-paced environment.

6. Basic computer skills and familiarity with CRM systems.

Benefits:

- Competitive salary

- Health and dental insurance

- Career growth opportunities

- Positive and vibrant work environmen

Job Types: Full-time, Permanent

Pay: ?33,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus

Application Question(s):

• Do you speak any other language

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service/Sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person