Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Planning how to train customer support professionals. Standardizing the customer service delivery of an organization. Interviewing the skills of potential candidates through relevant questions. Recruiting the best candidates from a wide range of interviewees. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers.
Job Types: Full-time, Fresher
Pay: ?18,000.00 - ?25,000.00 per month
Schedule:
• Day shift
Supplemental Pay:
• Yearly bonus
Language:
• Hindi (Preferred)
Work Location: In person
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