Job Description

Job Title: Customer Service Executive

Location : Andheri East, Mumbai
Salary : Up to ?3 LPA
Experience : 0.6 months - 2 years

Key Responsibilities :

• Address and resolve student queries and tickets raised in a timely manner
• Ensure smooth service/support to students on a regular basis
• Prepare and manage weekly/monthly reports on tasks and outcomes
• Handle student queries via email, phone, and text
• Coordinate with various departments for efficient issue resolution
• Collect and manage student academic documents for registration purposes
• Share student progress and pass records with management
• Assess the validity of complaints and identify possible solutions

Qualifications & Requirements :

• Graduate in any discipline
• Should be from Western/Metro Line in Mumbai
• Strong communication, presentation, and interpersonal skills
• Ability to work independently and collaborate with teams
• Previous experience in customer service or a related field is preferred

Skills :

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Detail-oriented and well-organized
• Capable of working in a dynamic, fast-paced environment

Why Join Us? :

• Work-Life Balance : Enjoy flexible work schedules with 5-day weeks
• Career Growth : Unlock opportunities for promotions and skill enhancement in a growing industry
• Prestigious Exposure : Be a part of a renowned global education company
• Training and Development : Access to top-notch training to enhance your career trajectory

Job Types: Full-time, Permanent

Pay: Up to ?300,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Document management: 1 year (Preferred)

Location:

• Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person