Job Description

About Us

Photojaanic's purpose is to help enrich our customer's lives through customized and personalized products. We are a part of New Vision, and have been building and operating digital imaging businesses for over 15 years.

At Photojaanic, we strive to build a caring, customer-centric, and innovative culture. We strive to give our customers great products at low prices. Our head offices are in Goa and Singapore, but many of our team members work remotely. We base decisions on data and what's right for the customer.

Our workplace culture is based on respect for each other in the workplace, teamwork, humility, curiosity, and continuous learning.

About the Role

We're seeking a passionate and photography-loving Customer Service Executive to join our team! You'll be the hero for our customers, resolving their inquiries promptly and efficiently across various channels (email, phone, social media, live chat). You'll also play a key role in gathering customer feedback, identifying areas for improvement, and collaborating with internal teams to elevate our service quality.

Responsibilities:

? Deliver exceptional customer service, ensuring prompt resolution of inquiries and high satisfaction.

? Address customer complaints professionally through email, phone, social media, and live chat.

? Maintain and strive to improve customer service SLAs (Service Level Agreements).

? Analyze customer feedback to identify areas for service improvement using root-cause analysis.

? Foster a customer-centric company culture through positive interactions and advocacy.

? Collaborate effectively with internal teams to optimize processes and service delivery.

Qualifications:

? Excellent written and spoken English communication skills

? Strong attention to detail and accuracy

? Active social media user with an understanding of online communication etiquette

? A plus: Fluency in Hindi, Marathi, or Kannada

? Passion for photography (a bonus, but not mandatory)

Job Type: Full-time

Work Location: In person

Application Deadline: 27/07/2024