Job Description

We are seeking a proactive and customer-focused

Customer Service Executive (CSE)

to join our team. The ideal candidate will be responsible for handling customer inquiries, providing solutions, and ensuring an excellent customer experience. As a CSE, you will serve as the first point of contact for customers, assist them with any issues they encounter, and work to resolve them efficiently.

Key Responsibilities:

Customer Support:

Respond to customer inquiries through multiple channels (phone, email, chat, etc.), ensuring timely and accurate resolution of issues.

Product Knowledge:

Develop and maintain a strong understanding of the company's products or services to assist customers effectively.

Issue Resolution:

Identify customer concerns, troubleshoot issues, and escalate to higher departments when necessary. Ensure that customers are satisfied with the solution provided.

Customer Relationship Management:

Build and maintain strong relationships with customers to foster loyalty and trust. Follow up with customers to ensure their issues have been resolved and provide any further assistance.

Documentation:

Maintain accurate records of customer interactions, transactions, and feedback using the company's CRM system or customer database.

Feedback Collection:

Gather and document customer feedback to identify trends, improvement opportunities, and potential areas for product or service enhancements.

Promote Products/Services:

Educate customers on the company's offerings, promotions, and services that may benefit them, helping drive sales and business growth.

Quality Assurance:

Ensure that all customer service activities comply with company standards and policies, contributing to the overall quality of customer interactions.

Team Collaboration:

Work closely with other departments (sales, technical support, logistics, etc.) to ensure seamless customer experience and resolve issues.

Qualifications:

Education:

High school diploma or equivalent required. A degree in business, communication, or related fields is preferred.

Experience:

Previous experience in customer service, retail, or a related field is a plus, but not mandatory.

Skills:

Excellent communication and interpersonal skills, both written and verbal. Strong problem-solving and troubleshooting abilities. Ability to work in a fast-paced environment and manage multiple tasks. Friendly, empathetic, and customer-focused attitude. Attention to detail and accuracy. Basic computer skills, including proficiency in Microsoft Office and customer service software.

Preferred Qualifications:

Previous experience in a customer-facing role. Familiarity with CRM systems (e.g., Salesforce, Zendesk). Fluency in additional languages is a plus.

Skills & Competencies:

Strong conflict resolution skills. Ability to remain calm and professional in stressful situations. Active listening skills and the ability to empathize with customers. Good organizational and time management skills.

Work Environment:

The role may require working during weekends or evenings, depending on the operational hours of the company. Must be able to handle customer interactions effectively over the phone and via other communication channels.

Benefits:

[List of benefits offered by the company, e.g., health insurance, retirement plans, professional development opportunities]. Competitive salary with performance-based bonuses. Opportunities for growth and advancement within the company.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person