Customer Service Executive In Navi Mumbai (manufacturing Company)
Job Description
We are hiring for CSE profile in our head office in Navi Mumbai.,
About us-
Established in the year 2004, Walplast Products Pvt. Ltd is an associate of Drychem India Pvt Ltd.
We are one of the few organisations in the country to be certified by NABL. Crisil Research Certified, Credit rating of the credit risks associated with a financial instrument or a financial entity.
We are extremely proud to announce that we are awarded Most Preferred Workplace 2024-25.
As of FY 2023-24, we are at Annual Turnover of 15000 Cr.
1. Manage inbound and outbound calls in a timely manner
2. Frame and follow communication scripts when handling different outbound calls
3. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
4. Design and implement lead qualification processes to ensure high-quality leads.
5. Develop and manage lead routing effectively to ensure accurate lead assignment.
6. Collaborate with Sales team to ensure timely lead follow-up and conversion.
7. Track and analyse key performance indicators (KPIs) such as lead volume, conversion rates.
8. Provide regular reports and insights to stakeholders.
Thanks
Reesha( HR)
Job Type: Full-time
Pay: ?20,000.00 - ?40,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Work Location: In person
Expected Start Date: 08/12/2025
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Job Detail
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Job IdJD3570216
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear