Job Description

Responsibilities

1. Coordinate with Customer, Operations Team, Shipping Lines, Container Freight Stations and Transporters for timely and systematic delivery of cargo for Import and Export Shipments

2. Update the customer on the status on a real time basis using approved means of communication by email, whatsapp and calls

3. Obtain invoices from Shipping Lines, Container Freight Stations, Transporters and other vendors for services provided by them for Import and Export Clearances and forward them to accounts team after verification

4. Coordinate with Accounts Team to obtain the Invoice and share it with the customers for payment

5. Resolve any issues in Customs Clearance or any issues post clearance by escalating them to the departmental managers

6. Ensure Import and Export Clearances are being handled in accordance with standards and SOP's set forth by the company

7. Maintain and Share Daily and Regular Reports - Daily Status Report, Stock Report, Import and Export Reports and other operations reports

Qualifications

• Logistics Experience is preferred.
• Customer Centric. Timely response to Calls, Emails and other modes of conversation. Should focus on developing good rapport with the customers by timely updates, addressing grievances etc
• Excellent verbal and written communication skills
• Fluency in English
• Degree in any field
• Knowledge on Excel, Office, Spreadsheets etc

Experience

Minimum 2 Years of Experience in Import and Export from Clearing Housing Industry

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Import / Export Industry: 2 years (Preferred)

Work Location: In person