is an emerging parking enforcement company headquartered in Gurugram, India. Our team consists of highly focused and motivated professionals with extensive expertise in parking management. We specialise in preventing unauthorised parking across commercial properties, residential complexes, and other locations.
Indus Parking Services (IPS)
manages the entire parking enforcement process efficiently and also provides operational support to
Euro Parking Services
.
We are looking for an enthusiast
Customer Service Executive
to join our team, who can handle the customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
As a
Customer Service Executive,
your responsibilities will include:
Building and maintaining relationships with customers and their key personnel for our UK based clients.
Conducting business reviews to ensure customers are satisfied with their products and services.
Cancelling any incorrectly issued PCNs.
Responding to enquiries on our Customer Relationship Management (CRM) system (Zoho)
Introducing customers to supplementary products and add-ons that seamlessly align with our strategic vision.
Escalating and resolving areas of concern as raised by clients.
Carrying out customer's satisfaction surveys and reviews.
Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keeping records of customer interactions, process customer accounts and file documents.
Following communication procedures, guidelines and policies.
The ideal candidate working as a
Customer Service Executive
will display:
Proven experience of 2 to 3 years as a Customer Service Executive or a similar role.
Proven track record of meeting and exceeding targets.
Graduation in Business Administration, Marketing or a related field.
Excellent English communication skill is Mandatory.
candidate will be working with U.K./ U.S.A. customers.
Highly organised with close attention to detail.
A customer-oriented attitude.
Benefits of working as a
Customer Service Executive
with
Indus Parking Services
:
Employee of the month
Regular Performance Review to encourage internal growth.
Performance-based annual appraisals.
Casual Fridays and team outings.
*Excellent English communication skills, including verbal and written.
Timings:
Rotational Shifts
Job Type: Full-time
Pay: ?360,000.00 - ?400,000.00 per year
Benefits:
Leave encashment
Paid sick time
Provident Fund
Schedule:
Monday to Friday
Supplemental Pay:
Overtime pay
Performance bonus
Work Location: In person
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Job Detail
Job Id
JD3617305
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
HR, IN, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.