Job Description

Complaint Management

Handle and resolve customer complaints promptly and professionally through phone, email, or chat. Document customer issues and provide appropriate solutions or alternatives. Escalate unresolved issues to the relevant departments for further resolution.

Customer Support

Assist customers with inquiries related to products, services, or account information. Maintain a positive, empathetic, and professional attitude toward customers at all times. Follow up to ensure issues are resolved to the customer's satisfaction.

Process Improvement

Identify recurring issues and suggest improvements in processes or products. Provide feedback to the management team to enhance the overall customer experience.

Data and Reporting

Maintain accurate records of customer interactions and transactions. Generate periodic reports on complaint trends and resolution metrics.

Required Skills and Qualifications

Proven experience as a Customer Service Executive or similar role, with expertise in complaint resolution. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency in customer service software and CRM tools. Ability to work under pressure and handle challenging situations with professionalism. Attention to detail and strong organizational skills. [Optional] Bachelor's degree in Business Administration, Communication, or related fie
Job Type: Full-time

Pay: ?400,000.00 - ?500,000.00 per year

Schedule:

Day shift Rotational shift
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Preferred) ticketing: 1 year (Preferred)
Work Location: In person