Customer Service Executive
Job Description
We are currently hiring for both Voice and Non-Voice processes. You can apply for the Voice, Chat, or Email process based on your preference.
We are also hiring freshers.
Roles and Responsibilities
• Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services to customers through various communication channels (inbound process).
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs (outbound process).
• Maintain records of all interactions with customers using CRM software (chat process) .
• Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
• 0-4 years of experience in BPO industry with focus on international or domestic voice or non voice processes.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in handling inbound/outbound calls, emails, chats, blended processes, non-voice processes (email/chat support), domestic/international processes.
You can connect us at recruit@emarlex.com.
Job Type: Full-time
Pay: ?25,000.00 - ?35,000.00 per month
Education:
• Diploma (Preferred)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3544404
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear