Job Description

Job description

Job Title: Customer Care Executive

Process: PayU

Location: Gurgoan ,Sector 18

Job Type: Full-time

Experience Required: 1 to 2 year

Education: Graduation (Bachelor's degree in any discipline)

Joining: Immediate joiners preferred

Medium :Hindi (Average),English (good)

:

We are looking for a motivated and enthusiastic Customer Care Executive to join our team. The ideal candidate should have experience in customer service and possess excellent communication skills. As a Customer Care Executive, you will be responsible for managing customer queries and complaints, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner.
• Resolve customer queries and complaints efficiently and effectively.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer accounts, and file documents.
• Meet personal/team qualitative and quantitative targets.
• Identify and assess customers' needs to achieve satisfaction.
• Assist customers with placing orders, handling returns, and resolving billing issues.

Requirements:

• Bachelor's degree in any discipline.
• 6 months to 1 year of experience in a customer service role.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and ability to work under pressure.
• Familiarity with CRM systems and practices is a plus.
• Must be an immediate joiner.NOT:
• Walk in Interview tomorrow 11th Dec 2024,Timing 11:30 to till 3:30pm
• For more information call on 9289223462 or email hr@thevaani.com

Job Type: Full-time

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9289223462