Job Description

We are looking for a Customer Service Executive and team member who has the ability to carry out multitasking work on the UK based property management Process.. He / She will be responsible to coordinate with the local team as well as the London team working at the client's place in London. The candidate needs to be highly organized and should be capable of managing priority tasks within the workload.

Responsibilities and Duties:

• Dealing with property Residential Property Compliance inquiries via call/emails.
• Compliance --- remind Landlord of gas EICR and EPC and follow the email procedure to complete the compliance.
• Raise the work order for compliance for new and ones that are not completed by Landlord.
• Update appointment sheet ... to ascertain that the property manager has completed the sheet and video for the visit.
• Work on the CRM
• Need to support the team who is in London.
• Work with a UK-based client (Property Management) lettings and commercial department along with the team in India
• Liaise with landlords/tenants/ UK Council officers and tenants on daily basis
• He/she may work as buffer staff on the project for the first few months to train him/ her for 360-degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically.
• Effectively resolve discrepancies and complaints of Landlords and Tenants related to Maintenance Issues.
• Build and maintain relationships with tenants, landlords, local authorities, etc.

Qualifications:

• Excellent Fluency in written and verbal English - Must
• Excellent communication skills
• Excellent articulation and telephone manner
• Comfortable with multi-tasking and working under pressure to meet deadlines
• Comfortable working in a fast-paced environment where professionalism and flexibility is essential
• Takes the initiative while seeking advice and support when appropriate
• Be a positive influence within the team helping to maintain a mutually supportive and team oriented environment.

Job Timings: Mon- Fri - 1 PM to 10:30 PM ,Sat - 1 PM to 7:30 PM(During Summers).
Mon- Fri - 2 PM to 11:30 PM ,Sat - 2 PM to 8:30 PM (During Winters).

Job Type: Full-time

Salary: ?20,000.00 - ?25,000.00 per month

Schedule: UK shift

Ability to commute/relocate: Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience: The candidate with 1 or 2 years of experience working in a team dealing with the international process is preferred however fresher with dynamic talent with excellent communication skills are welcomed as well.

Language: Fluent English (Required)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Monday to Friday
• UK shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Work Location: In person